Terms of Use

Terms and conditions

When you place an order with us, you (the individual named on the order) enter into a business transaction with Mines Services Suriname N.V. under the following terms, in conjunction with our general terms and conditions.


Our prices are subject to variation, and any printed materials such as catalogues or advertisements will indicate the validity dates of the prices. 

During the catalogue’s valid period, we may offer items at reduced prices, whether through special promotions or regular price reductions. Prices quoted are exclusive of VAT, which will be charged at the applicable rate.


All goods are offered on a payment-with-order basis. Payment is due when we dispatch your goods and can be made via most international or local bank transfers, debit cards, or cash in our shop. 

We only accept orders accompanied by full payment. Credit accounts are extended to a limited number of companies, local authorities, and government-funded establishments under separate terms of business.


We typically dispatch goods within 24 hours of receipt. Goods remain the property of Mines Services Suriname N.V. until payment is received in full. It is the responsibility of the consumer to ensure goods are collected from the designated pick-up location within the specified timeframe.

Receiving Orders:

We require an authorized signature upon delivery of goods, unless otherwise authorized in writing. We will not be held responsible for non-delivery due to lack of signature.


While we strive to maintain sufficient stock, unexpected high demand may occasionally lead to stock depletion. In such cases, we may delay order dispatch until new stock is obtained. 

We will notify you of any significant delays and provide updates on the progress of your order.


If any supplied goods fail to perform satisfactorily, please return them to our headquarters office for inspection by one of our trained engineers. 

If a valid warranty claim is established, we will proceed with necessary repairs and return the goods to you promptly. 

For non-warranty items, we will provide a written repair quotation. We do not assume liability for any business losses resulting from product failure. Some items may be covered by longer manufacturer warranties; our guarantee offers additional assurance and is not a substitute for the manufacturer’s warranty.

Our Mistakes:

While we strive for accuracy in product pricing and offers, human error may occur. We will make every effort to honor incorrectly advertised offers; however, there may be rare circumstances where this is not feasible. In such cases, we will contact you to explain the situation. If a fair resolution cannot be reached, we reserve the right to refuse the order and issue a refund.

Unforeseen Circumstances:

We will endeavor to mitigate any disruptions caused by unforeseen circumstances such as strikes, wars, acts of terrorism, or power outages. 

However, we bear no liability for failures resulting from such events or any other situations beyond our control.

Age Restrictions:

Age restrictions apply to certain goods. By ordering these items, you confirm that you and the recipient are over 18 years of age.


These terms do not affect your statutory rights or limit our liability for death, personal injury, or fraudulent misrepresentation resulting from negligence. 

Refunds or replacements may be provided under our guarantee terms in case of problems. Our liability is limited to a full refund of the purchased goods. 

We do not compensate for delivery delays or failures unless a premium delivery option was requested, in which case liability is limited to a refund of delivery charges paid. Our liability excludes compensation for indirect or consequential loss or damage, except as outlined above.


These terms are governed by Surinamese law.

Mines Services Suriname N.V. TERMS OF BUSINESS

In cases where business is conducted orally, we will draw your attention to the relevant conditions, copies of which are available upon request or for inspection at our offices. 

Any deviation from these conditions in any customer document will be invalid unless specifically accepted in writing by us.

This quotation is made, and any resulting contract is entered into, under the following conditions:

(a) All quotations are subject to withdrawal or alteration without prior notice.

(b) Goods offered or agreed to be supplied will be charged based on prevailing prices of materials and labor at the time of delivery.

We strive to ensure that the goods we supply meet the order specifications in terms of quantity, size, and quality. However, we do not accept responsibility for the accuracy of specifications, nor do we warrant the suitability of our goods for any specific purpose, treatment, or conditions, except as specified in the customer’s order. 

We are not liable for any consequential loss or damage resulting from the use of our goods.

All offers, quotations, and contracts are subject to the condition that we are not liable for any loss, damage, or delays arising from factors beyond our control, including but not limited to strikes, transportation delays, accidents, war, or other unforeseen circumstances.

If we are unable to deliver part of the goods due to the aforementioned reasons, we will deliver the available portion of the goods as scheduled, and the customer will be charged accordingly.

While we strive to adhere to delivery schedules, no guarantee or warranty is provided regarding delivery rates or times.

Failure by the customer to accept or pay for any installment of goods may be considered a repudiation of the contract.

Acceptance of defective goods supplied by us does not entitle the customer to cancel the remainder of the contract.

Please note that charges may apply for amendments to the delivery address after the order is placed.

All goods supplied remain our sole and absolute property until the customer has paid the agreed price in full, along with the full price of any other goods subject to separate contracts.

Until full payment is made, the customer must store the goods separately and in a manner that distinguishes them as our property. Our right to possess the goods ceases if the customer commits an act of bankruptcy or if a receiver is appointed.

The customer is licensed to sell our goods, with the proceeds held in trust for us and not commingled with other funds.

Defective items supplied within 7 days of delivery will be replaced, but we assume no further liability thereafter.

While we endeavor to meet delivery dates, we are not responsible for delays beyond our reasonable control, and such delays do not entitle the customer to refuse delivery, claim damages, or terminate the 


Claims for shortage, loss, or damage must be reported within 48 hours of receipt of goods.

These conditions and the contract are subject to and governed by Surinamese law. 

Product data and safety information are available upon request.